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Understanding Bookings

Learn how the booking system works, including the two booking modes and booking statuses.

Booking Modes​

Your salon can operate in one of two booking modes:

Automatic Mode​

  • Client selects a service, provider, date, and time slot
  • If the slot is available, the booking is confirmed instantly
  • The booking appears on your calendar immediately
  • No action needed from you — the system handles confirmation

Best for: Salons that want a hands-off booking experience with minimal manual work.

Manual Mode​

  • Client selects a service, provider, date, and time slot
  • The booking is created as a request with a "Processing" status
  • You receive a notification and the request appears in your Booking Requests tab
  • You review the request and confirm or reject it
  • Only confirmed requests become actual bookings on your calendar

Best for: Salons that want to review and approve each booking before confirming.

tip

You set the booking mode when creating your salon. You can change it later by editing your facility details.

Booking Statuses​

StatusDescription
UpcomingConfirmed booking scheduled for a future date/time
ConfirmedBooking has been confirmed (same as upcoming, used in requests)
CompletedBooking time has passed and the service was delivered
CancelledBooking was cancelled by the client or salon owner

Booking Request Statuses (Manual Mode)​

StatusDescription
ProcessingNew request awaiting your review
Partially ConfirmedSome items in a multi-service request are confirmed, others pending
ConfirmedAll items in the request are confirmed
CompletedAll confirmed services have been delivered
CancelledRequest was rejected or cancelled

Booking Sources​

Bookings can come from two sources:

  • Client — booked by the client through the Glambook app
  • Admin — created by you (the salon owner) for walk-in clients or phone bookings

What's Next?​